User defined fields

Tracker comes as standard with the most commonly used fields for Issue tracking. However, these may not sufficient for all organisations. User defined fields allow Admin users to define any number of additional fields that can be used to store extra information against issues.

Combined with Templates and Queries, this allows you to store and display information however you like. There are four basic field types that can be added:

String

String fields can be used to store any amount of textual information against an issue, or can be restricted to a set of options. You can specify a maximum size of the field, or allow unlimited text. A text field could be used to enter keywords which could be combined with a query to create a rudimentary helpdesk.

Date

Date fields can be used to store additional dates against issues, for example the date a client was notified of an update, etc. Date entry is via the calendar popup, and blank dates can aslo be stored.

Integer

Integer fields can be used to store integer data against issues, for example the number of times a particular issue has been reported.

Number

Stores floating point data against Issues.

Fields can be marked as Required. If a field is marked as required, the user must enter a value or select an option before the changes to the Issue can be saved. For all types of field, you also have the option of adding it to the History list. This will record all changes to that particular field, and who made the change.

To add and modify fields you need to be logged in as an Admin user and select Tools / Options... / Fields to display the following dialog box:

In addition to the type of field, you can also specify the Scope:

The Scope page allows you to define which type of Issue that you want the Field to be associated with. By default, all new field definitions are associated with all issue types.

For more information on the meaning of the options, open the dialog in TC Tracker and click on the

button.